Support: Before reporting a problem, update to the latest published version and reload the Reddit page. If the problem persists, email root@maxiol.com with extension version, Firefox version, OS, type of media, public post URL (only if safe to share), steps to reproduce, expected behavior and actual error text. A screenshot of the error or relevant cropped HTML may help. Never send passwords, cookies, authentication tokens, private messages, full personal browsing histories or sensitive page data. You may redact private post URLs and replace them with a synthetic example.

FAQ:

• Why did a YouTube video fail? Embedded YouTube videos are not supported for direct download; the extension may show a notification.
• Why does Firefox ask where to save? The current release uses the Firefox Save As workflow; a configured subfolder changes the suggested location/name but does not guarantee no dialog.
• Why are JPEG files different in size from WebP/PNG? Optional JPEG conversion is lossy and replaces transparency with white; quality is adjustable. Pixel dimensions should reflect original media when available.
• Why is a gallery filename followed by [hash] - 000? A stable identifier distinguishes different posts with identical titles; the number identifies the gallery item.
• Why can an original image fail? The original Reddit CDN URL may be unavailable or restricted. The extension should report failure rather than quietly substitute a small preview in supported image conversion paths.
• Why is the menu missing? Reload Reddit, check the extension is enabled, right-click supported media, and confirm browser/site compatibility.
• Does it download the entire gallery at once? No bulk-gallery command is verified; save each chosen item.
• Does it work on every video host? No; supported Reddit/Redgifs direct sources are the target, not arbitrary streaming sites.
• Is Android fully tested? Android minimum version is declared, but complete mobile behavior has not been accepted by independent project QA.